Shipping & Return Policy
OUR SHIPPING POLICY
All KNIGHT BITES orders take 1-2 business days to process and will be shipped via USPS.
WHEN WILL I RECEIVE MY PRODUCT?
Shipment typically takes 3-4 days with USPS services. You will receive an email with updates and tracking upon product drop off with USPS.
HOW MUCH DOES SHIPPING COSTS?
Shipping is FREE for all customer unless a return is requested.
OUR REFUND POLICY
We have a 30 day return policy, if the product is unusable or arrives defective. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can fix the issues immediately. Your customer experience is important to us.
To start a return you can contact us at rlw.royal.living@gmail.com with a photo of the defective product. If your return is accepted, we will send a return shipping label and process your refund on your original payment method. Processing time can take up to 5-7 days for the bank to process the refund.
If the product is not defective and the customer no longer wants the product, the customer will be responsible for the return label shipping costs.
None-returnable items
Certain items cannot be returned, such as perishable goods, custom products. Please get in touch if you have questions or concerns about your specific items. Additionally, we do not accept returns on sale items.